Protect yourself against scam calls

Fraud is increasing and many people are falling victim to scam calls. The fraudster may call and request personal data or ask you to identify yourself with your bank eID, or share codes from a bank token or bank card.

Computerized voice fraud

Right now, fraudsters are calling with automated computerized voice. They can say that there is a warrant for your arrest and that you are wanted. The police will never contact you with an automated voice in English. Hang up and don't trust the caller.

This information is to advise you on how to avoid being scammed.

1. Hang up

If someone calls you and you’re unsure who’s calling, just hang up. Fraudsters often claim to be a relative, or from your bank, a company or an authority.

Prepare something to say to end the call quickly, or simply hang up. You don’t need to be polite.

2. Don’t log in

Never identify yourself with your bank eID or share codes from a bank token or payment card at someone else’s request.

Respectable companies, organisations and authorities would never contact you and ask you to log in or share personal data this way.

3. Don’t trust the caller

The fraudster may try to make you anxious by saying that you’re about to lose money or that a relative is in trouble.

Don’t trust the caller even if they seem believable and have personal information about you.

If you suspect that you’re the victim of a fraud:

  • Contact your bank.
  • Call 114 14 to make a police report. Call 112 in an emergency.
  • Ask someone close to you for support.