Protect yourself from scam calls

How to reduce the risk of becoming a victim of fraud 

1. Hang up

If you receive a call and are unsure who is calling, hang up. Fraudsters often pretend to be a relative, your bank, a company or a public authority. It can help to prepare a simple phrase to end the conversation quickly, or you can simply hang up. You do not need to be polite.

2. Never log in or share security codes

Never identify yourself using your BankID or share codes from your security token or bank card at someone else's request. Legitimate companies, organisations and public authorities will never contact you unexpectedly and ask you to log in, provide security codes or share personal information in this way.

3. Do not trust the caller

Fraudsters often try to create a sense of urgency. They may claim that your money is at risk or that a family member is in trouble. Do not trust the caller, even if they sound convincing or know personal information about you.

If you think you have been targeted by fraud

• Contact your bank immediately.
• If the crime is in progress or you are in immediate danger, call 112.
• If you believe you have been the victim of fraud or that someone has attempted to defraud you, report it to the police as soon as possible by calling 114 14.
• Ask a family member, friend or another trusted person for support.